Last updated: August 11th, 2025
By accessing or using this website (the Site), you agree to be bound by these Terms and Conditions (the Terms) and any policies referenced herein, including our Privacy Policy and Cookie Notice. If you do not agree, do not use the Site. If you use the Site on behalf of an organization, you represent that you have authority to bind that organization, and “you” refers to that organization.
The Site is intended for individuals who are at least the age of majority in their province or territory of residence, or for those who are at least 13 years old and using the Site with the consent and supervision of a parent or legal guardian. You may not use the Site if prohibited by applicable law.
We may update these Terms at any time by posting a revised version on the Site and updating the Effective date. Continued use after changes become effective constitutes acceptance. We may modify, suspend, or discontinue any part of the Site at any time without notice.
We grant you a limited, non-exclusive, revocable, non-transferable licence to access and use the Site for lawful, informational, and internal business purposes only. Except as permitted by law, you may not:
You agree not to:
The Site and all content on it—including text, images, graphics, logos, icons, audio, video, software, and the selection and arrangement thereof—are owned by us or our licensors and are protected by copyright, trademark, and other intellectual property laws. All trademarks, service marks, and trade names are the property of their respective owners. No rights are granted except as expressly stated in these Terms. You may not use our names, logos, or marks without our prior written permission.
Your use of the Site is subject to our Privacy Policy, which explains how we collect, use, disclose, and protect personal information in accordance with applicable laws (including PIPEDA and, where applicable, provincial statutes). We use cookies and similar technologies to operate and improve the Site, analyze traffic, and, where applicable, personalize content. You can manage cookie preferences as described in our Cookie Notice and through your browser settings. Commercial electronic messages are sent in compliance with CASL and your preferences.
The Site may contain links to third-party websites or integrate third-party tools. We do not control and are not responsible for third-party content, privacy practices, or security. Accessing any third-party site is at your own risk and subject to the third party’s terms.
Content on the Site is provided for general informational purposes and does not constitute professional advice, a guarantee of results, or an offer to sell any specific product or service. You should obtain appropriate professional advice before acting on information found on the Site.
The Site is provided on an “as is” and “as available” basis without warranties or conditions of any kind, whether express, implied, or statutory, including implied warranties or conditions of merchantability, fitness for a particular purpose, title, non-infringement, and availability. We do not warrant that the Site will be uninterrupted, secure, error-free, or free of harmful components, or that information will be accurate, complete, or current.
To the maximum extent permitted by law, we and our affiliates, officers, directors, employees, agents, and licensors will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of revenues, data, goodwill, or business interruption, arising out of or in connection with your use of or inability to use the Site, even if advised of the possibility of such damages. Our total aggregate liability for all claims related to the Site will not exceed CAD $100. Some jurisdictions do not allow certain limitations; in such cases, the limitations apply to the fullest extent permitted by law.
You agree to indemnify, defend, and hold harmless us and our affiliates, officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising from or related to your violation of these Terms or misuse of the Site.
We implement administrative, technical, and physical safeguards appropriate to the sensitivity of the information we process. However, no method of transmission over the Internet or method of electronic storage is completely secure; residual risk remains.
We may perform maintenance, updates, or other changes that may affect the availability of the Site. We make no commitment to specific uptime or response times and reserve the right to suspend access for operational, security, or legal reasons.
You are responsible for complying with all laws, rules, and regulations applicable to your access to and use of the Site, including export control and sanctions laws.
These Terms are governed by the laws of the Province of Quebec and the federal laws of Canada applicable therein, without regard to conflict of laws principles. Subject to any mandatory dispute resolution process set out below, you agree to the exclusive jurisdiction and venue of the courts located in Montreal, Quebec, for any disputes arising out of or relating to the Site or these Terms.
We may suspend or terminate your access to the Site, in whole or in part, at any time and for any reason, including if we believe you have violated these Terms or applicable law. Upon termination, the rights and licences granted to you cease immediately. Sections that by their nature should survive (including Intellectual Property, Disclaimers, Limitation of Liability, Indemnity, and Governing Law) will survive termination.
You may not assign or transfer these Terms or any rights or obligations hereunder without our prior written consent. We may assign these Terms in connection with a merger, acquisition, corporate reorganisation, or sale of assets.
These Terms, together with any policies referenced herein, constitute the entire agreement between you and us regarding the Site and supersede prior or contemporaneous communications. If any provision is found unenforceable, it will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force. Our failure to enforce any right is not a waiver of such right.
14173627 CANADA INC - DBA Backbone IT Services
Mailing Address: 1235 R. Notre Dame O, Unit 139, Montreal, QC, H3C 0B1
Registration Number: 1417362-7
Email: contact@backboneitservices.com
If you require these Terms in an accessible format, please contact us using the details above.
Effective Date: August 11th, 2025
By downloading, installing, accessing, or using the mobile application (the “App”), you agree to be bound by these Terms and Conditions (the “Terms”) and our Privacy Policy, which is incorporated by reference. If you do not agree, do not use the App. If you are using the App on behalf of an entity, you represent that you have authority to bind that entity, and “you” refers to that entity.
You must be at least 13 years old to use the App. If you are between 13 and the age of majority in your province/territory or country, you may use the App only with the consent and supervision of a parent or legal guardian who agrees to these Terms. You may not use the App if you are barred from doing so under applicable law or have been previously suspended or removed by us.
In accordance with the COPPA (Children’s Online Privacy Protection Act), children under the age of 13 who reside in the United States are not permitted to use our mobile app.
The App and all content, features, and functionality (including text, graphics, logos, icons, images, audio, video, software, and documentation) are owned by us or our licensors and are protected by copyright, trademark, patent, and other laws. Our names, logos, and product/service names are trademarks or registered trademarks; you may not use them without our prior written permission. You retain rights to content you submit through the App (“User Content”), but you grant us a worldwide, royalty‑free, non‑exclusive licence to host, reproduce, adapt, modify, translate, publish, display, and distribute such User Content solely to operate, improve, and provide the App and related services. You represent that you have all rights necessary to grant this licence and that your User Content does not infringe any third‑party rights or violate law.
Subject to your compliance with these Terms, we grant you a limited, non‑exclusive, non‑transferable, non‑sublicensable, revocable licence to download and use one copy of the App on a device you own or control, solely for your personal or internal business use. All rights not expressly granted are reserved by us and our licensors. You may not:
The App may display advertising, sponsored content, and promotions. Advertising may be targeted based on information such as your device type, language, coarse location, App interactions, and advertising identifiers (e.g., Apple IDFA/Google Advertising ID), subject to your device settings and applicable law. We do not endorse any third‑party products or services advertised in the App and are not responsible for their content, accuracy, or availability. You can manage certain ad preferences through your device settings and, where available, via in‑App controls or industry opt‑out tools (e.g., AdChoices/DAAC). Some features of the App may be supported by advertising; if you opt out of personalised ads, you may still see non‑personalised ads.
Your use of the App is subject to our Privacy Policy, which explains what data we collect, how we use and disclose it, and your choices. We collect and process personal information in accordance with applicable laws, including Canada’s PIPEDA, the CCPA, and GDPR and relevant legislation where applicable (e.g., PHIPA).
By using the App, you consent to the collection, use, disclosure, and retention of information as described in the Privacy Policy. You agree to provide accurate information and to keep your information up to date. If the App enables communications, you consent to receiving service‑related messages. Marketing communications are provided in accordance with CASL and your preferences.
We may provide updates, upgrades, patches, or new versions of the App, which may be required to continue using the App. You consent to receive and install automatic updates. We reserve the right to modify, suspend, or discontinue the App (in whole or in part) at any time, with or without notice. We do not guarantee continuous availability, any particular uptime, or that the App will be error‑free or compatible with every device or operating system.
We may suspend or terminate your access to the App at any time, with or without notice, if we believe you have violated these Terms, if required by law or app store policies, or for operational or security reasons. You may stop using the App at any time and uninstall it from your devices. Upon termination, the licence granted to you will automatically terminate and you must cease all use of the App. Sections that by their nature should survive (including Intellectual Property, Disclaimers, Limitation of Liability, Dispute Resolution, and Governing Law) will survive termination.
The App is provided “as is” and “as available” without warranties or conditions of any kind, whether express, implied, statutory, or otherwise, including implied warranties or conditions of merchantability, fitness for a particular purpose, title, non‑infringement, and that the App will be uninterrupted, secure, or error‑free. Your use of the App is at your own risk. We do not warrant that defects will be corrected, that the App is free of viruses or other harmful components, or that information provided is accurate, complete, or current.
To the maximum extent permitted by law, in no event will we or our affiliates, officers, directors, employees, agents, or licensors be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages (including loss of profits, revenue, data, goodwill, or business interruption) arising out of or in connection with your use of or inability to use the App, even if advised of the possibility of such damages. Our total aggregate liability for all claims arising from or related to the App or these Terms will not exceed the greater of (a) the amount you paid to us, if any, for the App in the twelve (12) months preceding the event giving rise to the claim, or (b) CAD $100. Some jurisdictions do not allow certain limitations; in such cases, the above limitations apply to the fullest extent permitted by law.
Most concerns can be resolved quickly by contacting us (see Contact). If a dispute persists, you agree that any claim or dispute arising out of or relating to these Terms or the App will be resolved on an individual basis through binding arbitration or, if arbitration is not enforceable, in the courts specified below. The seat of arbitration will be Montreal, Quebec, Canada, administered under the ADRIC Arbitration Rules by a single arbitrator.
You and we waive any right to participate in a class action, class arbitration, or representative proceeding. You may seek relief in small claims court if your claim qualifies. Nothing in this section limits either party’s right to seek injunctive or other equitable relief for misuse of intellectual property or breach of confidentiality.
These Terms are governed by the laws of the province of Quebec and the federal laws of Canada applicable therein, without regard to conflict of laws principles. Subject to the arbitration provision above, you agree to the exclusive jurisdiction and venue of the courts in Montreal, Quebec, for any proceedings that are not subject to arbitration. If you access the App from other jurisdictions, you are responsible for compliance with local laws.
If you obtained the App from the Apple App Store or use it on an Apple device:
If you obtained the App from Google Play or use it on an Android device, you acknowledge that:
You must also comply with any applicable third‑party terms of agreement when using the App (e.g., your wireless data service agreement).
If you have questions, concerns, or complaints about the App or these Terms, please contact:
Company Legal Name: 14173627 CANADA INC - DBA Backbone IT Services
Mailing Address: 1235 R. Notre Dame O, Unit 139, Montreal, QC, H3C 0B1
Registration Number: 1417362-7
Email: contact@backboneitservices.com
If any provision of these Terms is found unenforceable, it will be modified to the minimum extent necessary to make it enforceable, and the remaining provisions will remain in full force. No waiver of any term is a continuing waiver of that term or any other term. You may not assign or transfer these Terms without our prior written consent; we may assign these Terms in connection with a merger, acquisition, or sale of assets. These Terms, along with our Privacy Policy constitute the entire agreement between you and us regarding the App and supersede any prior agreements regarding the App. We may revise these Terms from time to time by posting an updated version in the App or on our site; continued use after the effective date constitutes acceptance.